Privacy Policy

This Privacy Policy explains how Pocket Grooming (“we”, “us”, or “our”) collects, uses, stores,
and protects your personal information when you visit, interact with, or make a purchase from our
website.
By using our website or providing us with your personal information, you acknowledge the
practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information in order to operate our website,
fulfil orders, provide customer support, and improve your experience.
a) Device & Website Information
Examples include:
• IP address
• Browser type
• Device type
• Operating system
• Time zone
• Cookie information
• Pages viewed
• Referral source
• How you browse and interact with our website
Purpose:
• To maintain and improve website functionality
• To understand website usage and customer behaviour
• To perform analytics
• To improve user experience
• To detect suspicious or fraudulent activity
• To maintain website security
Source:
This information may be collected automatically through cookies, pixels, log files, tags, web
beacons and similar technologies.
b) Order & Checkout Information
When you place or attempt to place an order, we may collect information such as:
• Name
• Email address
• Mobile number
• Billing address
• Shipping address
• Order details
• Transaction and payment-related information
Purpose:
• To process and fulfil your order
• To arrange shipping and delivery
• To provide invoices and order confirmations
• To communicate order and delivery updates
• To process cancellations, returns, replacements or refunds
• To detect and prevent fraudulent transactions
• To maintain required business and transaction records
This information is generally provided directly by you during checkout.
c) Customer Support & Communications
When you contact Pocket Grooming, we may collect information through:
• Email
• Phone calls
• WhatsApp
• Website forms
• Social media messages
• Customer service conversations
We use this information to respond to enquiries, resolve complaints, provide product or order
support, and improve our services.
d) Marketing Information
If you choose to subscribe to marketing communications, we may collect information such as your:
• Name
• Email address
• Mobile number
• Communication preferences
We may use this information to send you product launches, offers, brand updates and other
marketing communications.
You may unsubscribe or withdraw your consent at any time.
2. How We Use Your Information
We may use your personal information to:
• Process, confirm and fulfil orders
• Process payments and refunds
• Arrange shipping and delivery
• Provide customer support
• Communicate order updates
• Improve our website, products and customer experience
• Analyse website performance and customer behaviour
• Personalise certain website experiences
• Send marketing communications where you have opted in
• Detect, investigate and prevent fraud or misuse
• Maintain the security of our website
• Comply with applicable legal, regulatory, tax and accounting obligations
• Protect our legal rights and legitimate business interests
We will only use your personal information for legitimate business purposes and in accordance with
applicable law.
3. Sharing Your Information
We may share limited personal information with trusted third-party service providers where
required to operate our business.
These may include:
E-Commerce & Website Providers
Our website platform and related service providers may process information necessary to operate
our online store.
Payment Providers
Payment gateways and financial service providers may process transaction information required to
complete your purchase.
Logistics & Delivery Partners
We may share your name, address, contact details and order information with courier and logistics
partners in order to deliver your purchase.
Technology & Analytics Providers
We may use third-party tools for services such as:
• Website analytics
• Customer support
• Marketing communications
• Advertising
• Reviews
• CRM
• Fraud prevention
• Website optimisation
These providers may receive only the information reasonably necessary to provide their services.
Professional & Legal Requirements
We may disclose personal information where required:
• By applicable law
• By a court or government authority
• To protect our legal rights
• To investigate suspected fraud or illegal activity
• In connection with a business restructuring, acquisition, merger or transfer where legally
permissible
Pocket Grooming does not sell or rent your personal information to third parties.
4. Payments
Payments made through the Pocket Grooming website may be processed through authorised thirdparty payment gateways.
Payment providers may collect and process information necessary to complete your transaction in
accordance with their own privacy and security policies.
Pocket Grooming does not ordinarily store your complete credit card, debit card, UPI PIN or
other sensitive payment credentials on our own systems.
Where applicable, payment processing partners use security standards and encryption measures
designed for secure electronic transactions.
5. Data Retention
We retain personal information only for as long as reasonably necessary to:
• Fulfil the purposes described in this Privacy Policy
• Process and maintain transaction records
• Provide customer support
• Resolve disputes
• Prevent fraud
• Comply with applicable legal, tax, accounting and regulatory requirements
Retention periods may vary depending on the nature of the information and the purpose for which it
was collected.
You may request deletion of your personal information, subject to any legal or legitimate business
requirement that requires us to retain certain records.
6. Your Rights
Depending on applicable law, you may have rights in relation to your personal information,
including the ability to:
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Raise concerns regarding the handling of your information
To exercise any applicable rights, please contact us at:
Email: vanshikashah.office@gmail.com
WhatsApp: +91 9147718459
We may need to verify your identity before completing certain requests.
7. Cookies & Tracking Technologies
Pocket Grooming may use cookies and similar technologies to help our website function effectively.
Cookies may be used to:
• Keep you signed in or maintain your browsing session
• Remember shopping-cart information
• Save website preferences
• Understand how visitors use our website
• Measure website performance
• Improve functionality
• Analyse advertising and marketing performance
• Prevent fraud and improve security
You may disable or restrict cookies through your browser settings.
However, disabling certain cookies may affect the functionality of some parts of our website.
8. Marketing Communications
If you have opted in, we may contact you through email, SMS, WhatsApp or other permitted
communication channels with:
• Product launches
• Offers
• Promotions
• Restock notifications
• Pocket Grooming updates
• Brand and editorial communications
You can unsubscribe from marketing communications at any time by using the unsubscribe option
provided or by contacting us directly.
Transactional communications relating to an existing order may still be sent even if you have opted
out of marketing messages.
9. Security
We take reasonable administrative, technical and organisational measures to protect personal
information against:
• Unauthorised access
• Misuse
• Loss
• Alteration
• Disclosure
• Destruction
However, no method of internet transmission or electronic storage can be guaranteed to be
completely secure.
While we take reasonable precautions, users should also take appropriate steps to protect their
devices, accounts and passwords.
10. Third-Party Links
Our website or communications may occasionally contain links to external websites, social media
platforms or third-party services.
Pocket Grooming is not responsible for the privacy practices, content or security of third-party
websites.
We recommend reviewing the privacy policies of third-party platforms before providing them with
personal information.
11. Children's Privacy
The Pocket Grooming website is not specifically intended for children.
We do not knowingly seek to collect personal information from children without appropriate
consent where such consent is required by applicable law.
If we become aware that personal information relating to a child has been collected improperly, we
will take reasonable steps to delete or otherwise address the information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
• Changes to our business
• Changes to website functionality
• New service providers
• Legal or regulatory requirements
• Changes to our data-handling practices
Any updated version will be published on this page.
Where appropriate, the updated policy may include a revised Effective Date.
Effective Date: 26.08.2026
13. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or the way Pocket
Grooming handles your personal information, please contact us:
Pocket Grooming
Email: vanshikashah.office@gmail.com
WhatsApp: +91 9147718459
Website: www.pocketgrooming.com
Mailing Address:
Jaivanti Cosmetics Pvt Ltd
14,Ganesh Chandra Avenue
KGN House,
Kolkata-700013India
Thank you for trusting Pocket Grooming with your information.
We believe personal grooming should be precise. Your personal information deserves the same
standard.