Returns & Replacements

Due to the personal and hygienic nature of grooming products, we do not accept returns or
exchanges due to change of mind, personal preference or after a product has been opened or
used.
We will, however, assist you if:
• Your product arrived damaged or leaking.
• The product has a manufacturing defect.
• You received the wrong product.
• An item from your order is missing.
• The product was materially damaged during transit.
How to Request a Replacement or Return
Please contact us within 24 hours of receiving your order at:
Email: vanshikashah.office@gmail.com
WhatsApp: +91 9147718459
Please include:
• Your order number.
• A brief description of the issue.
• Clear photographs showing the product and packaging.
• An unboxing video, wherever possible, clearly showing the issue from the time the package
was opened.
Please retain the original product, outer packaging, labels and shipping materials until your request
has been reviewed.
Where applicable, the product must remain unused and untampered with.
Requests will be reviewed by our team before a replacement or refund is approved.
Refund Process
If a refund is approved:
• The refund will ordinarily be issued to your original payment method.
• Refunds may take approximately 7–10 business days to reflect after they have been
initiated, depending on your bank or payment provider.
• For eligible Cash on Delivery orders, our team may request your bank or UPI details to
process the refund.
Where a return is requested for reasons other than an error or defect attributable to Pocket
Grooming, and we agree to accept the return as an exception, a ₹100 reverse-shipping charge may
be deducted from the refund.
No return-shipping charge will be applied where we verify that you received a damaged,
defective, incorrect or incomplete order.
Products That Cannot Be Returned
We cannot accept returns or exchanges for:
• Products that have been opened, used or partially consumed.
• Shaving razors that have been opened or used.
• Products with seals, labels or packaging that have been removed or tampered with.
• Products damaged due to improper handling, storage or use after delivery.
• Products returned without their original packaging where the packaging is necessary to
verify the claim.
• Requests arising solely from a change of mind or personal preference.
• Products purchased from an unauthorised third-party seller.
This policy does not limit any rights available to you under applicable Indian consumer law.
Product Quality Concerns
If you believe there is a genuine quality or manufacturing issue with a Pocket Grooming product,
please contact us within 7 days of delivery.
Please include your order details, photographs and a description of the issue so our team can
investigate it properly.
For safety reasons, please discontinue use of a product if its packaging appears compromised or you
believe the product may be defective.
A Note From Pocket Grooming
Small product. Serious standards.
Every Pocket Grooming order is packed with care and checked before dispatch. If something goes
wrong between our shelf and your pocket, reach out to us, we’ll help sort it out.